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Join the Avanath team
Assistant Community Manager
Lodge at Peasley
32200 Military Road South Federal Way, Washington

Avanath is proud to be named one of top property management companies to provide affordable housing for the work force. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work and be.

Overview

In this role, the Assistant Community Manager, assists in the management of the day-to-day operations; works closely with the Management team in planning, scheduling, and implementing workflow in order to provide quality assurance and excellent levels of communication; coordinates follow-up on all work requests and outstanding work as needed; takes a “hands on” and proactive approach to completing tasks; provides notices to residents; attends staff meetings, and other meetings as requested; assists with conducting audits to ensure accuracy and compliance

Job Type: Full Time
Salary: TBD
Experience: 3 Years
Responsibilities

You Are A+ - (Aptitude, Authentic, Aspiration and Ambition)
  • An Aptitude for Connecting
    • You have a knack for creating a sense of community, as well as the drive to go the extra mile to create a spectacular experience for all residents. Your success and purpose are driven by the relationships that you build.
  • Proactive Problem-Solving Practices (3Ps)
  • An Authentic Attitude
  • An Aspiration for Follow-up and Follow Through
  • An Ambition to Support Residents and Colleagues
    • There is no “I” in team for you. You understand that your participation and support are integral to the success of Avanath, and ensuring that each resident feels seen, heard and understood.
Key Accountabilities
  • Resident Relations + Customer Service                            
    • Rents or leases apartments, collects security deposits and completes rental agreement or lease, outlining conditions and terms of occupancy
    • Collects rents due and issues receipts; provides monthly debit/credit notices to residents
    • Investigates resident complaints about malfunctions of utilities or furnished household appliances
    • Resolves resident complaints concerning other residents, visitors or vendors
    • Front desk duties such as walk-in’s, phone calls and general inquiries
  •  Adherence to Property Manager Rules, Regulations and Guidelines       
    • Maintains a service-oriented environment by exhibiting a professional appearance and attitude at all times
    • Conducts monthly rental market surveys
    • Prepares and serves legal notices to residents when required
    • Assists with marketing and advertising
    • Under the direction of the Compliance department and the Community Manager, manages compliance file maintenance, where applicable
Physical Demands & Working Conditions
  • This position works within  the community, which may include accessing residents' units for life and safety matters and a normal office environment. There may be contact with residents, employees and the public. Due to the potential exposure risk, the use of personal protective equipment (PPE) is required. The incumbent in this is classified as essential staff and is expected to report to work and adhere to all safety and business protocols established during the pandemic.  Please be further advised that Avanath does require temperature and symptom monitoring to assist the teams in minimizing risk of exposure.
  • Frequent sitting and walking
  • Repetitive use of computer, keyboard, mouse and phone
  • Reading, comprehending, writing, performing calculations, communicating orally, reasoning and analyzing
  • May work in an elevated site
  • May walk on uneven ground
  • Occasional squatting, bending neck/waist, twisting neck/waist, pushing and pulling

Qualifications

  • Minimum of Three (3) + years of experience in the property management industry
  • Knowledge of LIHTC and Tax Credit qualifications strongly preferred
  • Two years of Assistant Community Manager experience preferred
  • Bilingual - Spanish
  • Strong interpersonal, verbal and written communication skills
  • Ability to interact effectively with senior executives
  • Ability to work well under time and other constraints
  • Familiarity and ability Microsoft Office (Word, Excel, PowerPoint), Internet and email

Benefits

How Avanath Supports You We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation. We offer:

  • Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
  • Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
  • Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates
  • Development – a commitment to creating opportunities to learn and expand your knowledge in the industry from online training platforms to training classes to one-on-one coaching

Diversity & Inclusion Avanath Capital is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. Our human capital is the most valuable asset we have, and Diversity, equity, and inclusion (“DEI”) are at the very core of Avanath’s operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization, including the executive team, enables us to proactively and creatively achieve our mission to enable opportunities for hard-working American families. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part our culture, our reputation and our  achievements. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. Our organization’s diversity initiatives include—but are not limited to—our practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; and the ongoing development of a work environment built on the premise of gender and diversity equity that encourages and enforces:

  • Respectful communication and cooperation between all employees.
  • Teamwork and employee participation, permitting the representation of all groups and employee perspectives.
  • Work/life balance through flexible work schedules to accommodate employees’ varying needs.
  • Employer and employee contributions to the communities we serve to promote a greater understanding and respect for the diversity.

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