Join the Avanath team
Administrative Assistant
Freedom West
820 McAllister Street San Francisco, California

Avanath is proud to be named one of top property management companies to provide affordable housing for the work force. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work and be.

Overview

The Role: This role is responsible for maintaining positive resident relations within the community.

Job Type: Full Time
Salary: Competitive
Experience: 2+ years
Responsibilities

  • You Are A+ ! Aptitude, Advantageous, Authentic, Aspiration and Ambition
    • An Aptitude for Connecting
      • You have a knack for creating a sense of community, as well as the drive to go the extra mile to create a spectacular experience for prospects and residents. Your success and purpose are driven by the relationships that you build.
    • An Advantageous Approach
      • Involving or creating favorable circumstances that foster success and effectiveness.
    • An Authentic Attitude
      • At all times, on any given day, regardless, you are relatable and approachable to residents and teammates.
    • An Aspiration for Follow-up and Follow Through
      • At all times, regardless, you do what you say you will do. You over deliver.
    • An Ambition to Support Residents and Colleagues
      • There is no “I” in team for you. You are an active listener and understand that your participation and support are integral to the success of Avanath, ensuring that each prospect and resident feels seen, heard and valued.
      •  Customer Service & Sales
        • At all times, regardless, provides A+ customer service.
        • Greet and qualify all prospects.
        • Record all telephone and in-person visits on guest cards.
        • Inspect models and available “market ready”, communicate related service needs to Community Manager.
        • Demonstrate community and apartment/model and apply product knowledge to prospect needs by communicating the features and benefits; close the sale.
        • Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
        • Update availability report, process applications for approvals.
        • Ensure apartment is ready for resident to move-in on agreed date.
        • Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.
        • Secure new resident signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
        • Assist in monitoring renewals. Distribute and follow-up on renewal notices.
      • Administrative
        • Accept rental payments.
        • Type lease and complete appropriate paperwork and input information on Yardi System accurately and on a timely basis.
        • Maintain current resident files.
        • Distribute all company or community-issued notices.
        • Maintain accurate monthly commission records on leases and renewals for bonus purposes.
        • Assist management team with other various tasks as required.
        • Consistently implement policies of the community
      • Resident Retention
        • Receive all telephone calls and in-person visits. Listen to resident requests, concerns, and comments.
        • Quickly complete maintenance service request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
        • Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests daily.
        • Maintain open communication with Community Manager and Maintenance Supervisor.
        • Contribute to cleanliness and curb appeal of the community on continuing basis.
        • Assist in planning resident events. Attend events and participate as host for any event as directed by the Community Manager.
    Physical Demands & Working Conditions
    • This position works within the community, which may include accessing residents' units for life and safety matters and a normal office environment. There may be contact with residents, employees, and the public. Due to the potential exposure risk, the use of personal protective equipment (PPE) is required.  Please be further advised that Avanath does require proof of Covid-19 vaccination and temperature and symptom monitoring to assist the teams and communities in minimizing risk of exposure. Proof of Covid-19 vaccination is required to be employed by Avanath.

Qualifications

  • Passion for providing exceptional customer service.
  • 2+ year of sales and/or customer relations’ experience
  • Thrives in a fast-paced environment.
  • Flexible schedule that may include evenings and weekends.
  • Solid computer knowledge, Windows (Word, Excel,) internet and e-mail
  • Valid Driver’s License
  • Working knowledge of Yardi Voyager Property Management software
  • Proof of Covid-19 vaccination is required to be employed by Avanath.

Benefits

How Avanath Supports You We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation. We offer:

  • Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
  • Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
  • Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates
  • Development – a commitment to creating opportunities to learn and expand your knowledge in the industry from online training platforms to training classes to one-on-one coaching

Diversity & Inclusion Avanath Capital is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. Our human capital is the most valuable asset we have, and Diversity, equity, and inclusion (“DEI”) are at the very core of Avanath’s operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization, including the executive team, enables us to proactively and creatively achieve our mission to enable opportunities for hard-working American families. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part our culture, our reputation and our  achievements. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. Our organization’s diversity initiatives include—but are not limited to—our practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; and the ongoing development of a work environment built on the premise of gender and diversity equity that encourages and enforces:

  • Respectful communication and cooperation between all employees.
  • Teamwork and employee participation, permitting the representation of all groups and employee perspectives.
  • Work/life balance through flexible work schedules to accommodate employees’ varying needs.
  • Employer and employee contributions to the communities we serve to promote a greater understanding and respect for the diversity.

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