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Join the Avanath team
Regional Maintenance Director
Eastern Region
Eastern Region Eastern Region , Maryland

Avanath is proud to be named one of top property management companies to provide affordable housing for the work force. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work and be.

Overview

As a Regional Maintenance Director, you will be responsible for overseeing the maintenance operations, including projects and repairs for all communities within the region, both capital and operational. Your role will be process oriented and will be responsible for assisting in the development of operational processes and efficiencies within the portfolio. This includes but is not limited to ensuring the maintenance team is trained on policies and procedures, have access to available resources as well as confirming the adherence and alignment to the established processes by all maintenance personnel. You will work in conjunction with RPM to drive best practices and processes to ensure the portfolio’s physical condition is well-maintained and meets Avanath’s quality standards in order to deliver on our mission of providing exemplary service.

Job Type: Full Time
Salary: TBD
Experience: 5-8 Years
Responsibilities

You Have the Attitude, Aptitude and Ambition (A+ Logo)...

  • Adept Leadership Principles
  • Incredible Customer Service Skills - You have a knack for creating a sense of community, as well as the drive to go the extra mile to create a spectacular experience for all residents. Your success and purpose are driven by the relationships that you build.
  • Proactive Problem-Solving Practices (3Ps)
  • Follow-up and Follow Through - By understanding what is important to our prospective residents, you continuously reach out with tailored updates - from the ideal floorplan they have been eyeing, to the newest hot-spot openings, to the best food truck in the neighborhood. YOU help paint a picture of what it is like to a member of an Avanath Community.
  • A Genuine Desire to Support Both Residents and Colleagues - There is no “I” in team for you. You understand that your participation and support are integral to the success of Avanath, and ensuring that each resident feels seen, heard and understood
Key Accountabilities Fiscal Accounting
  • Ensure that the financial control through budget and capital improvements monitoring and reviews with the RPM and Construction division.
  • Consult with Property Managers, Asset Managers, and RPM on annual budgets and soliciting bids for major repairs, purchases, or contracts.
  • Produces reports and monthly financials in an accurate and timely fashion and in alignment with Avanath’s operational protocol as established.
  • Provide reports to RPM on Inspections, capital Improvement or large-scale operation projects.
  • Oversee large capital projects and effectively communicate between multiple departments.
  • Maximize the operating efficiency and financial performance of the portfolio by developing strategic plans for enhanced performance.
Staff Leadership
  • Experience managing sites and a diverse workforce.
  • Direct and support the personnel and performance of each site, coaching leaders and providing clear and concise feedback and direction, selection and staffing decision-making.
  • Overseeing maintenance projects and repairs, vendor selection, contract administration, and training. This Includes working as a liaison with the CA Capital team as well as vendors partners and property management.
  • Assesses and completes the team’s performance on an annual basis.
  • Recognizes opportunities for team development when there is performance based and cultural concerns.
  • Challenges all team members to achieve higher levels of performance by establishing and communicating clear goals.
  • Able to respond to any team member concern, maintenance condition, resident problem, breach of security, and/or emergency.
  • Coordinates and oversees on-site operations including budget implementation, compliance matters, vendor relationships, contractor workmanship,
  • Creates and supervises the schedules of all personnel to ensure maximum efficiency.
Resident Relations + Customer Service
  • Positive interaction and communication with residents regarding operational concerns, community initiatives and other community related subjects.
  • Refers residents as necessary to other appropriate services and agencies which might be able to help as needed.
  • Assist the team in creating and implementing systems that provides necessary services to residents, including the immediate acknowledgement and prompt action to correct complaints.
  • Adherence to Property Management policies, regulations, and guidelines
  • Respond to any potential housing violations and liability concerns regarding the property in a prompt, transparent and effective manner.
Adherence to PM Rules, Regulations and Guidelines
  • Must adhere to company safety policies and ensure that all employees work in a safe and secure environment.
  • Must comply with all OSHA safety regulations, federal, state, ad local applicable laws regarding health, safety or environment, Including Avanath's standard operating procedures and policies.
Physical Demands & Working Conditions
  • The incumbent in this is classified as essential staff and is expected to report to work and adhere to all safety and business protocols established during the pandemic. Please be further advised that Avanath does require temperature and symptom monitoring to assist the teams in minimizing risk of exposure.
  • Frequent sitting and walking
  • Repetitive use of computer, keyboard, mouse, and phone
  • Reading, comprehending, writing, performing calculations, communicating verbally
  • May work in an elevated site, may walk on uneven ground
  • Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling
  • Travel by car and by plane is required frequently

Qualifications

  • 5-8 years of experience maintenance supervisor position is highly desired.
  • Certifications In HVAC, CPO, OSHA preferred
  • Must possess intermediate skill level of the Microsoft Office Suite (Word, Excel, PowerPoint), Yardi, Internet and email
  • 5-7 years of experience in property management industry required.
  • Frequent travel within region as well as regional corporate and industry travel required
  • Training experience desired (previous management experience of at least 5 or more)
  • Strong interpersonal skills as well as strong verbal and written communication skills required.
  • Ability to interact effectively with senior executives, business vendors, community associates and investor contacts as needed.
  • Ability to work well under time and other constraints.

Benefits

How Avanath Supports You We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation. We offer:

  • Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
  • Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
  • Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates
  • Development – a commitment to creating opportunities to learn and expand your knowledge in the industry from online training platforms to training classes to one-on-one coaching

Diversity & Inclusion Avanath Capital is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. Our human capital is the most valuable asset we have, and Diversity, equity, and inclusion (“DEI”) are at the very core of Avanath’s operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization, including the executive team, enables us to proactively and creatively achieve our mission to enable opportunities for hard-working American families. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part our culture, our reputation and our  achievements. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. Our organization’s diversity initiatives include—but are not limited to—our practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; and the ongoing development of a work environment built on the premise of gender and diversity equity that encourages and enforces:

  • Respectful communication and cooperation between all employees.
  • Teamwork and employee participation, permitting the representation of all groups and employee perspectives.
  • Work/life balance through flexible work schedules to accommodate employees’ varying needs.
  • Employer and employee contributions to the communities we serve to promote a greater understanding and respect for the diversity.

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