Join the Avanath team
HUD Waitlist Coordinator
CA Capital
1920 Main St Irvine, California

Avanath is proud to be named one of top property management companies to provide affordable housing for the work force. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work and be.

Overview

The Role: The Waitlist Coordinator is responsible for providing the support needed to ensure that all applicable regulations pertaining to an applicant/resident’s eligibility for occupancy are followed. The Waitlist Coordinator is a full-time position and works Monday through Friday and may require some travel. The Waitlist Coordinator reports directly to the Vice President of Compliance.

Job Type: Compliance
Salary: $50,000-$55,000 DOE
Experience: 2+ years
Responsibilities

The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

    • An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities including vendor partners, regulatory and social services partnerships. This Includes adopting a collaborative approach to create consistent favorable circumstances that foster success and effectiveness for the Organization and the communities.
    • An Authentic Attitude - Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. This Includes, but Is not limited to, seeking resources throughout the organization via the organizations' support services and senior leadership.
    • An Approach that is positive and Professional - Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff feel seen, heard and valued as you and the staff work to resolve challenges.
Key Responsibilities
  • Assist in marketing and advertising for vacancies in accordance with the properties Affirmative Fair Housing Marketing Plan.
  • Ensure maximum occupancy rates and the lowest achievable vacancy rates, minimizing rental income loss to properties.
  • Train property staff and assist as needed to maintain a complete and accurate waiting list that is compliant with HUD regulation.
  • Ensure individual and project compliance with Fair Housing laws.
  • Ensure compliance with administrative rules for occupancy of the projects; i.e. income limits and income targeting requirements
  • Carry out all activities associated with the property-specific programs including interviewing participants, answering telephone inquiries, and responding to correspondence.
  • Maintain applicant files and process files in accordance with company procedures and HUD and IRS regulations, including completing and securing all files daily.
  • Perform all administrative tasks associated with eligibility determination, including verification of income and household composition.
  • Respond to inquiries pertaining to occupancy standards, income, and assets.
  • Explain rules, regulations, and eligibility requirements for affordable housing.
  • Communicate with compliance staff on file reviews in a timely manner by providing details necessary to ensure quick approvals.
  • Monitor HUD notices, regulations, and statues of change in eligibility requirements, occupancy standards, rent calculations, and other matters affecting an applicant/resident’s eligibility.
  • Establish in writing efficient office procedures for acceptance and processing of applications/transfer requests, which address the need for proper verification, accurate computation, thorough screening, and good applicant/resident relations.
  • Perform other related duties as assigned.
Adherence to Property Management Rules, Regulations and Guidelines
  • Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s)
  • Complies with Avanath’s safety and risk-management policies by attending and participating in the property’s routine safety meetings, completing required training on OSHA and other safety related laws and requirements, and by reporting accidents and incidents promptly and accurately.
  • Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
  • Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act and all other laws pertaining to the apartment industry.
Physical Demands & Working Conditions
    • The incumbent in this is classified as essential staff and is expected to report to work and adhere to all safety and business protocols.
    • Frequent sitting and walking
    • Travel within the region and to other business offices and events via airline, trains and automobiles
    • Repetitive use of computer, keyboard, mouse, and phone
    • Reading, comprehending, writing, performing calculations, communicating verbally
    • May work in an elevated site, may walk on uneven ground
    • Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling

Qualifications

  • Successfully complete the HUD Certified Occupancy Specialist training.
  • Maintain a working knowledge of HUD handbook (s) and implement requirements.
  • Participate in annual Fair Housing training.
  • Working Knowledge of Yardi Voyager
  • Ability to read and write at the level required for successful performance.
  • Must possess excellent verbal and written communication skills.
  • Ability to maintain effective working relationships.
  • Possess a valid California driver’s license.
  • Proficient in Microsoft Word and Excel.
  • Have excellent verbal and written communication skills.
  • Proof of Covid-19 Vaccination Required to be employed by Avanath.
 

Benefits

How Avanath Supports You We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation. We offer:

  • Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
  • Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
  • Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates
  • Development – a commitment to creating opportunities to learn and expand your knowledge in the industry from online training platforms to training classes to one-on-one coaching

Diversity & Inclusion Avanath Capital is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. Our human capital is the most valuable asset we have, and Diversity, equity, and inclusion (“DEI”) are at the very core of Avanath’s operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization, including the executive team, enables us to proactively and creatively achieve our mission to enable opportunities for hard-working American families. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part our culture, our reputation and our  achievements. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. Our organization’s diversity initiatives include—but are not limited to—our practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; and the ongoing development of a work environment built on the premise of gender and diversity equity that encourages and enforces:

  • Respectful communication and cooperation between all employees.
  • Teamwork and employee participation, permitting the representation of all groups and employee perspectives.
  • Work/life balance through flexible work schedules to accommodate employees’ varying needs.
  • Employer and employee contributions to the communities we serve to promote a greater understanding and respect for the diversity.

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